# LotsBusiness help Source: https://lots.business/help ### I am just starting my business. Is this for me? Link: https://lots.business/help#i-am-just-starting-my-business-is-this-for-me Yes. Add your business for free, then choose a plan when you want a website, Google Business Profile and email. You do not need a designer, a developer or any technical skills. ### Will my business show up on Google and in ChatGPT? Link: https://lots.business/help#will-my-business-show-up-on-google-and-in-chatgpt LotsBusiness gives you everything Google and AI assistants need to find and understand your business, and guides you through each step: creating your Google Business Profile, a fast website with your details in the format they read, and consistent directory listings. Nobody can honestly promise a position in results, and we never will; Google decides verification and rankings. ### How do I switch or disconnect my Google account? Link: https://lots.business/help#how-do-i-switch-or-disconnect-my-google-account Open your business and go to the Google tab. Under Google account, choose Use a different Google account to pick another one in Google's account chooser, or Disconnect Google to remove LotsBusiness's access to it. The connection belongs to you, so disconnecting applies to every business you manage here. Your Business Profile stays on Google and stays linked to your business; posting pauses until you connect Google again. If no Business Profile is found, you may be signed in with the wrong Google account: switch before you create a new profile, because Google may suspend duplicate profiles. ### Do I need my own domain name? Link: https://lots.business/help#do-i-need-my-own-domain-name Not for the website: every paid business gets a free yourname.lotssite.com address. Yes for business email: an address like you@yourbusiness.com needs a domain. Connect one you already own on your business's Website tab, or let LotsBusiness manage its records. ### How does business email work? Link: https://lots.business/help#how-does-business-email-work Once your domain is connected, switch on business email for it. You get as many mailboxes as you need, like info@ and your own name, included with your plan. If LotsBusiness manages your domain's records, we add the email records for you. If you only connected the domain, you add a few records at your domain provider and we check them for you. ### Can I get a WhatsApp message when a customer contacts me? Link: https://lots.business/help#can-i-get-a-whatsapp-message-when-a-customer-contacts-me Yes. In your dashboard, open Messages, turn on WhatsApp alerts, add your own WhatsApp number and confirm it with the code we send you. You get a message for each booking request and each website message, and you can switch either one off. Reply STOP or turn alerts off to stop. The message comes from our business account on WhatsApp (it shows our company name, not a phone number) and says who wrote; you read and reply from your dashboard. ### Can I build the website myself? Link: https://lots.business/help#can-i-build-the-website-myself Yes. Pick a design made for your kind of business; your name, services, hours and photos fill in automatically. Change texts, colours and pages without code, preview, and publish. You can also ask an AI assistant to write a fully custom site. ### Do I need ChatGPT or another AI assistant? Link: https://lots.business/help#do-i-need-chatgpt-or-another-ai-assistant No. Everything works in the dashboard. If you use ChatGPT, Claude or another assistant, connect it and ask it to do the work; it shows you a preview before anything goes live. ### I run an agency. Can I manage my clients here? Link: https://lots.business/help#i-run-an-agency-can-i-manage-my-clients-here Yes. One workspace for your clients and your team, approval links your clients open without an account, client access to their own business only, and a hand-over when you are done. See the agencies page for details. ### Can LotsTech support help me fix something? Link: https://lots.business/help#can-lotstech-support-help-me-fix-something Yes. Open your business, go to Team and clients and choose Invite LotsTech support. Say what you need help with and choose how long: 24 hours, 7 days or 30 days. Support works on that business only and asks you before publishing anything, unless you let it publish fixes live. You can see what support did and remove access at any time. Owners and admins can invite support. ### What does it cost? Link: https://lots.business/help#what-does-it-cost The directory listing is free. Paid plans are priced per business, and paying yearly is cheaper. Hosting, security, business email and updates are included. See the pricing page for current prices. ### What happens if my plan or credits run out? Link: https://lots.business/help#what-happens-if-my-plan-or-credits-run-out Nothing is deleted and your website stays online. Editing, publishing, Google posts and email setup pause until you add a plan or credits. Email stops sending but keeps arriving for 14 days. It all resumes when you pay, and your free listing always stays. ### Am I locked in? Link: https://lots.business/help#am-i-locked-in No. Download your website as files at any time, keep your domain where it is, and cancel whenever you like. Your free listing stays. ### Is my data safe? Link: https://lots.business/help#is-my-data-safe Your data is encrypted and backed up every night, with a locked copy at a separate provider, and we test our restores. You sign in with Google or an email code, so there's no account password to steal. You can export your data and delete your account at any time. If you stop paying, your business email keeps receiving for 14 days and nothing stored is deleted. How we protect it: www.lotstech.com/security ### Is there an assistant in the dashboard? Link: https://lots.business/help#is-there-an-assistant-in-the-dashboard Yes. Ask AI sits in the dashboard sidebar, and the full page is at https://agent.lots.business. It works with your own role, so it can only do what you can do. Anything that sends or deletes shows a Confirm card first. It can give you a link to buy a plan or credits, but only you can pay, on the checkout page. ### Do plans include LotsNotes Pro? Link: https://lots.business/help#do-plans-include-lotsnotes-pro Yes. An active LotsBusiness Pro or Business plan includes LotsNotes Pro while it lasts; sign in to LotsNotes with the same email. Starter and pay as you go don't include it. ### Do you list my business on directories? Link: https://lots.business/help#do-you-list-my-business-on-directories No. LotsBusiness shows which directories matter for your country and trade, gives you the exact details to enter, and tracks your progress. You add the listings yourself. ### How do I claim a free listing? Link: https://lots.business/help#how-do-i-claim-a-free-listing Open your business's page in the LotsBusiness directory and choose to claim it. If you sign in with an email at the same domain as the business website, it is yours at once; another address at that domain gets a confirmation link by email. Without one, you put a code we give you on your website, or our team checks the claim by hand. A claim that is not verified within 7 days expires. Once it is yours, you can correct the details and reply to reviews. ### Will my current email stop working? Link: https://lots.business/help#will-my-current-email-stop-working No. If your domain already receives email somewhere else, it keeps arriving there until you choose Move email to LotsMail on the Email tab and confirm. After that, new mail arrives in LotsMail instead of your old inbox. ### How do I show up on Google Search and Maps? Link: https://lots.business/help#how-do-i-show-up-on-google-search-and-maps On your business's Google tab, connect your Google account. Then link a Business Profile you already manage, or create one step by step. Google runs its own verification and decides when the profile shows. After that you can post offers, events and updates from LotsBusiness. ### Where do contact messages go? Link: https://lots.business/help#where-do-contact-messages-go Messages from your website's contact form arrive by email and in your dashboard under Messages, with spam filtered out. You can also send them into a LotsCRM workspace, where each new sender becomes a lead and a sender you already have gets the message on their timeline. ### Can I undo changes? Link: https://lots.business/help#can-i-undo-changes Yes. Your edits are saved as a draft that you can undo or discard before you publish. Every published version is kept, so you can roll back to an earlier one at any time. ### Can I add a blog? Link: https://lots.business/help#can-i-add-a-blog Yes, on a paid business. Open Website, Settings, Blog to create a blog at /blog that uses your site's name, logo and colours, or to connect one you have. The blog is billed by LotsBlog, on your LotsBlog plan or credits. ### Can I import my existing site? Link: https://lots.business/help#can-i-import-my-existing-site Yes, if you use an AI assistant. Connect it to LotsBusiness and ask it to import your current site; it comes in as sections you can edit in the dashboard. You can also rebuild it from a ready-made design. ### Are there upload limits? Link: https://lots.business/help#are-there-upload-limits Website pages and page views are unlimited. Each business can upload up to 1,000 images and 1 GB in total, across its listing and its website. On the website, an image, PDF or font can be up to 10 MB and a video up to 50 MB, and the site holds up to 600 files and 250 MB. Listing photos and the logo can be up to 8 MB each. ### What counts as a business? Link: https://lots.business/help#what-counts-as-a-business One business with its own name: its listing, website, Google Business Profile, email domain and enquiries. A second shop under a different name, or each client of an agency, is another business. ### Do I pay for each email address? Link: https://lots.business/help#do-i-pay-for-each-email-address No. Business email is included with each paid business: unlimited mailboxes on that business's own domain, once the domain is connected to its website. ### Can I change plans or cancel? Link: https://lots.business/help#can-i-change-plans-or-cancel Yes. Upgrade, downgrade or cancel from Billing. If your plan or credits run out, nothing is deleted and your website stays online; editing, publishing, Google posts and email setup pause until you add a plan or credits again. Your free listing always stays. ### Is building my website with AI included? Link: https://lots.business/help#is-building-my-website-with-ai-included Yes. Every month, each business on a plan gets 3 AI website builds and 20 AI changes, and a business paid with credits gets 1 build and 5 changes. After that, a build uses 200 LotsTech Credits ($0.20) and a change 50 credits ($0.05), and we always show the price and ask first. If a build fails without giving you a draft, the credits come back automatically. Editing your website yourself is always free. ### What if I need more businesses than my plan covers? Link: https://lots.business/help#what-if-i-need-more-businesses-than-my-plan-covers Each extra business is charged from LotsTech Credits at your plan's own rate, shown on each card. Agencies on the Business plan pay the lowest rate.